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SHIPPING & DELIVERY

ORDER PROCESS
EMPATH ships from Los Angeles, CA. All orders will be processed and shipped within 2-3 business days upon receiving payment authorization, unless there is a stated shipping delay due to holidays or other circumstance. Customers will receive a shipment confirmation email once the order has shipped. Please allow 24 hours for your tracking number & shipping label to update after receiving the shipment confirmation email.

DOMESTIC ORDERS (USA): 

  • Orders will ship via UPS.
  • Once the package has shipped, delivery typically takes place within 2-4 business days* depending on location.

INTERNATIONAL ORDERS:

  • If Economy Shipping is chosen - the order will be shipped out using USPS Priority Mail International which hands off to the destination's local post. Takes roughly 6-12 business days*
  • If Expedited Private Carrier (UPS or DHL) is chosen - delivery may will take between 1-6 business days depending on the service.

*All delivery times are provided as a guideline only and are not guaranteed.

TAXES & DUTIES
Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from EMPATH, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to EMPATH. Delaying payment of fees will result in delivery being delayed. If the package is returned to EMPATH due to fees not being paid, and a new shipping label is required to ship the package back, EMPATH will send the customer a shipping invoice to cover the second outbound shipment cost.

 

LOST OR DELAYED PACKAGES

Once shipped, EMPATH is no longer responsible for your package, although we will try our best to help where we can. For delivery questions or information, please contact your delivery courier directly.

 

(Updated Dec 2024)

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